Speed up the use of electronic signatures for counter business in business halls: customers are exempt from filling out forms, there are fewer queues for handling affairs, and the entire process is paperless. Contract locks have been launched to control counter business seals and electronic signature application solutions, helping to build a digital seal control platform for business halls and achieve unified management and use of counter specific seals; At the same time, we provide electronic signature integration applications for counter business software in the business hall, and use mobile devices such as counter tablets to provide on-site facial recognition authentication, electronic form filling, and electronic signature confirmation services for residents or enterprises who come to handle affairs. The most feared thing when going to the counter of the business hall to handle affairs is "waiting"; The person handling the matter is afraid of waiting for 1-2 hours; Even if the teller is slow in one link, it may make customers wait too long and affect the service experience. Where exactly is'

slow '? Can it be faster? 50% of the time is stuck in the "signing" stage: When handling business at the counter, there are always a bunch of paper documents that customers need to manually fill in information and sign one by one, and the teller has to constantly enter data, print, review, copy, stamp, bind materials... The program is cumbersome, and if any link goes wrong, they have to start over again. The processing time for each transaction cannot be compressed, and long waiting times are inevitable. In recent years, various industries such as banking, securities, insurance, housing provident fund, social security, water and electricity have begun to introduce electronic signatures for counter business, combined with handwritten screen online signing of business vouchers and materials, enabling businesses that have to go to the counter to achieve "paperless counter" services.

Allow customers to avoid filling out forms, digitizing signatures, and receiving electronic receipts online , eliminating a series of mechanized operations caused by signatures in counter services, saving tellers the tedious material preparation procedures, freeing up 50% of the time that is stuck, reducing unnecessary waiting, improving customer satisfaction, and reducing costs and efficiency in counter business at the business hall. The contract lock has launched a counter business seal control and electronic signature application solution, helping to build a digital seal control platform for business halls and achieving unified management and use of counter specific seals; At the same time, we provide electronic signature integration applications for counter business software in the business hall, and use mobile devices such as counter tablets to provide on-site facial recognition authentication, electronic form filling, and electronic signature confirmation services for residents or enterprises who come to handle affairs. Various paper vouchers and materials generated by counter services can be digitized through electronic signature applications for filling out forms, signing, and storage, eliminating the hassle of manual filling, printing, and stamping, comprehensively improving customer service experience, and reducing the burden on business halls. Application Display  Electronic signatures help reduce the burden of business halls and speed up service

1. Unified management and compliant use of counter business special seals; Resolve the risk of using seals in business halls. Large financial institutions such as banks and securities have hundreds or even thousands of special seals for counter business in their business halls. The annual paper consumption for counter business in branches across the country can reach tens of millions of sheets.

In addition, securities and other financial institutions have strict management requirements for counter specific seals. However, physical seals are often scattered at the counter and kept by tellers themselves. Seals are placed randomly, registered incompletely, and stored and used without separation, which may pose risks such as illegal use and theft of seals. Now, the counter business special seals of major business halls across the country can be produced, managed, authorized for use, audited and supervised, and destroyed and deactivated through a unified seal control platform; To prevent the risk of improper placement and use of seals, implement the management regulations for counter business special seals, and fundamentally ensure the safety of counter business seals. 2. Implement paperless operation throughout the entire counter business process, avoid mechanized operations, and improve efficiency. In the past: Due to the many procedures and materials involved in mechanization, tellers at every stage of the business must be cautious and repeatedly check , fearing that they may waste time due to filling in incorrect materials or recording incorrect information, resulting in re processing. After receiving the paper receipt, customers who come to handle matters are prone to losing it and are afraid of leaking information. Not only is it a waste of paper, but it is also unsafe.

Now:

○ Service person:

Online appointment for service, facial scan confirmation of identity information at the counter, electronic signature of business materials on tablet devices, intelligent storage of data throughout the process, ensuring security.

(Online signature of documents by counter equipment) ○ Teller: By connecting with counter business software, business data sharing can be achieved. With the help of contract lock electronic templates, business documents can be automatically generated, saving the trouble of manual filling and input. After the completion of the business, the system automatically generates an "electronic receipt", which can be checked and saved by the person handling the transaction on their mobile phone. They can perform related business queries at any time, without fear of loss or leakage, and enhance the utilization value of the business receipt.

(Online issuance of electronic receipts) The entire process is free of filling out forms, does not generate paper documents, and does not require teller intervention for business data. It is automatically generated and archived, and the data is tamper proof throughout the process, maximizing the efficiency of bank counter work. Application effect of electronic signatures for counter business in various business halls:

○ Paperless application of bank counters:

According to statistics, as of the end of 2022, there were a total of 222900 bank branches in China. Through the application of electronic signatures, hundreds of common banking services such as account opening, wealth management, deposits, and loans can be processed paperless. Online signing of documents such as application forms, receipts, vouchers, risk warning letters, and agreements can shorten processing time and reduce service costs. ○ Paperless application of water, electricity, and gas counters:

Daily handling of water, electricity, and gas services

Account opening, installation, transfer, and repair services can be guided by counter staff to input information online, automatically generate electronic business contracts, and sign contract documents online with tablet devices; No need for customers to fill out forms, saving manual stamping at the business hall,

Archiving files can be done in just a few simple steps.

○ Paperless application of securities counters:

Help to achieve the separation of seal management by three personnel in accordance with the seal management regulations of securities institutions in various regions, ensuring the separation of seal management, use, and supervision permissions in business halls, and meeting the requirements of seal supervision..

In the process of account opening and trading, commonly used documents such as "Retail Brokerage Business Securities Trading Commission Agreement, Risk Disclosure Letter, Account Opening/Closing Application Form, Trading Certificate, etc." are signed online, providing paperless services to customers.

Handle more than 20 housing provident fund transactions, such as account cancellation, withdrawal, deposit proof, and information change, by simply providing online materials, identifying and confirming the identity of the handler, and generating electronic files, signing and stamping online, improving the efficiency of regular business services.

○ Paperless application of safe deposit counters:

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Summary

With the advancement of the national "dual carbon" strategic goals, developing green paperless services has become an important task for various organizations' digital transformation. As an important platform for customers in the banking, securities, insurance, and water, electricity, and other service industries, the counter business of the business hall carries a huge amount of customer traffic on a daily basis. Only by continuously streamlining procedures and reducing operating costs can we continuously improve customer satisfaction with light services.

The paperless signing scheme for contract lock counter business covers the entire process of unified management, use, and supervision of the special seal for counter business in business halls. It can be flexibly embedded into the counter business system of business halls, helping to achieve paperless service throughout the entire process and assisting in the realization of national green and low-carbon development goals.