Customer Profile:
Shandong Expressway Group is a state-owned capital investment company and Fortune Global 500 enterprise in the field of infrastructure in Shandong Province, with a registered capital of 45.9 billion yuan and total assets exceeding 1.5 trillion yuan. The group vigorously develops its core infrastructure business and is committed to building a leading infrastructure investment, construction, and operation service provider and industry enterprise with outstanding main business and strong core competitiveness, providing strong support for the construction of a "strong transportation province". Up to now, Shandong Expressway Group has operated and managed 8745 kilometers of expressways, of which 7059 kilometers are within the province, accounting for 84% of the province's total. It owns six listed companies, including Shandong Expressway (600350. SH), Shandong Road and Bridge (000498. SZ), Shangao Holdings (412. HK), Qilu Expressway (1576. HK), Weihai Bank (9677. HK), and Shangao New Energy (1250. HK), and has been rated AAA domestically and A-level internationally.
Requirement analysis:
Highway property refers to all highway assets managed and used by highway management departments in accordance with the law, including highways, highway land, and highway facility attachments. Road production can be divided into transportation facilities and ancillary facilities, mainly including road surface, roadbed, guardrail board, greening facilities, traffic signs, toll station facilities, etc. Loss compensation (referred to as highway road compensation) is a measure taken by highway management agencies in accordance with relevant laws, regulations, and rules; Approved by relevant departments, fees will be charged to units and individuals who damage or occupy highways and ancillary facilities, and used for the repair of road property losses. Background of the launch of electronic signatures: With the issuance of the "14th Five Year Plan for the Development of Digital Transportation" by the Ministry of Transport of China, the digital transformation of transportation is being further promoted, and new technologies such as electronic signatures are actively integrated with the transportation industry, changing the trouble of offline signature in road compensation business and improving the level of intelligent and digital services for highway road compensation. ① The efficiency of road compensation signature is low.
Road compensation business has strong real-time performance, but in the traditional mode, paper documents must be printed and stamped, and then carried by business personnel to the scene for the parties to fill in information and sign in person, which is not only slow but also inconsistent with subsequent bill issuance.
② Road claim documents have a large number of signatures and high costs
Road claim documents have a very large number of signatures every year, and in addition, there are also a large number of internal documents to be signed. A large amount of paper investment not only incurs high costs, but also requires dedicated personnel to handle mailing, printing, etc., which incurs a significant amount of manpower and material costs.
③ Paper documents are prone to repudiation
Signing paper documents often results in the parties signing on site and later refusing. However, once a legal dispute arises, it is necessary to conduct handwriting comparison offline and issue a certificate offline to confirm its validity, which is a cumbersome process. ④ Paper documents are difficult to keep. Paper documents are prone to damage and loss, making long-term storage difficult. Sometimes leaders need to send someone to the archive room to review a file at the last minute, which is difficult to find and consumes a lot of manual time and energy.
Application scenarios:
More than 200 functional interfaces are provided for open docking, seamlessly embedded in road compensation business software, expanding the electronic signature function required for road compensation, and helping the digital transformation of high-speed road compensation services
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• Introduction to Road Compensation Business Process: In the past, the handling of road property compensation had to be carried out by staff who went to the site to survey, record, and photograph the situation. At the same time, they manually filled out the necessary forms, agreements, notices, and other documents for paper road compensation materials, and handed them over to the driver for personal signature, payment, and invoicing. Not only does it consume a large amount of paper every year, but the results of signatures are also prone to denials. Scenario 1: "Road Compensation Document" Electronic Signature Scenario Scenario Introduction: When the staff of the Road Transport Center go to the scene to handle road compensation accidents, they can directly upload the on-site survey data and photos to the road compensation business system through mobile phones or computer devices, and start the loss confirmation process. The data in the business system is automatically synchronized to the contract lock system through the interface and brought into the corresponding template, generating standard electronic files and signing processes automatically. The contract lock automatically synchronizes the signing information to the handheld device of the on-site staff, and the driver can authenticate their identity and sign the document through the handheld device. After the signing is completed, the road compensation system automatically generates an internal stamping task based on the signing progress. The stamp administrator can approve and call the electronic signature page to stamp in the system. Efficiently advance claims processing. Road compensation documents generally include various types of documents such as "Road Property Loss Compensation Agreement", "Road Property Damage Notice", "On site Investigation Record Form", and "Expressway Road Property Compensation (Supplement) List". In order to facilitate signing, the contract lock provides "configuring multiple document templates for one signing process", which can complete the signing of multiple documents at once by initiating one process.
Scenario 2: "Claims Document" Electronic Signature Scenario
After the road claim document is signed, the business personnel can log in to the road claim system to set the reviewer and review time to initiate invoicing online. The invoicing data is automatically imported into the contract lock and filled into the template, generating electronic files and signing processes. According to the signing requirements of Shandong Expressway claims business, the stamping is automatically completed through a silent stamping interface without manual operation or intervention, and electronic vouchers are quickly issued. The parties are notified via SMS to download and use them.
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