Customer Profile: Guilin Water Supply Co., Ltd. (formerly known as Guilin Water Supply Company) was founded in 1936 and completed its corporate restructuring in December 2020. In October 2022, it was transferred to Guilin Urban and Rural Construction Holding Group Co., Ltd. It is a state-owned enterprise mainly engaged in urban water supply, integrating water supply production and supply, water supply engineering design and construction, water meter manufacturing, water quality testing, and real estate development. The company currently has 4 water plants (under construction at Xicheng Water Plant), 5 booster pump stations, and 5 customer service centers. It has 24 functional departments, 4 holding (including wholly-owned) subsidiaries, and 2 participating companies. As of the end of 2022, the total assets were 3.441 billion yuan, the net value of fixed assets was 718 million yuan, and there were 862 employees.
Requirement analysis:
① Difficulty in implementing seal management system
Guilin Water Supply Company already has a relatively complete seal management system, but in the actual management process, due to various factors such as human intervention and opaque offline management status, it is difficult to ensure strict implementation of the system.
② The system is not linked, resulting in a large amount of repetitive workload
The document approval process and seal application process for Guilin tap water are carried out separately in the household table system, revenue system, WeChat office, and OA system. However, some business systems do not have electronic signature function, and when printing and stamping, they need to be verified again, which brings a large amount of repetitive approval and verification workload. ③ The cost of managing paper archives is high. Over the course of a year, the water supply company generates a large number of business contracts that need to be archived, but paper documents can only be manually organized and archived, which is a complex and labor-intensive process; In addition, it is troublesome to query and retrieve archived files, and information cannot be shared in a timely manner, resulting in high costs and inconvenient use of archive files. ④ Seals are scattered and difficult to manage. Each customer service center is responsible for their own seals, and there are situations where seals are used in different locations or taken out. It is difficult to verify whether the final seal documents are consistent with the approval documents. There is a risk of unauthorized stamping, incorrect stamping, and seal theft.
Application scenarios:
Built an electronic signature scenario around the "two ends+three major business links": docked with existing software of water supply and use companies to meet the stamping needs of water customers and internal water supply companies.
This time, the contract lock mainly integrates and docks with multiple software applications of Guilin Water Supply Company's existing OA office system, business hall charging system, household table system, and WeChat mini program handheld business hall. Built a contract signing scenario around water supply and use installation, new installation, transfer, engineering construction and other links, meeting the electronic signature and stamping needs of internal staff of water supply companies and water customers, realizing the digitization of business application, approval, signing, contract archiving, and improving service satisfaction.
Scenario 1: Electronic signing of construction contracts for water supply pipelines
In order to sign construction contracts for pipelines, the contract lock is fully integrated with the household table system and OA office system. Multiple signing scenarios are built based on the size of the contract amount, achieving full digitalization of contract approval, signature by the handler, stamping by the client enterprise, internal stamping, and contract archiving.
img src=" https://dl.qiyuesuo.com/image/59a0889cda504c46b5de8d62485af570.
>Detailed scenario:
① The operator of the water supply center initiates project approval in the household table system, selects the customer type during sub center approval, and clicks on generate contract.
② The data is automatically synchronized to the electronic signature system to generate contract documents and the signing process, and the customer is notified via SMS. ③ The customer checks the SMS and signs the message, logs in to the electronic signature page to authenticate their identity, preview the contract, and complete the signing and stamping process. After the customer signs, the system automatically determines whether to enter OA approval based on whether the contract amount is greater than 50000 yuan. If the amount is greater than 50000, the handler will upload the PDF file signed by the customer to the OA process, initiate engineering review, and generate an internal stamping process. If the amount is less than 50000 yuan, there is no need to upload files and approve them. The signing process can be directly generated and stamped. After stamping, the contract documents will be returned to the account table system for archiving.
Scenario 2: Full process online handling of water supply contracts
Link to WeChat mobile business hall, transfer does not require going to the business hall, online signing
For water supply transfer business, the contract lock is integrated with the existing WeChat mobile business hall mini program of Guilin Water Supply Company, providing water customers with full process online handling services for transfer and signing of water supply contracts online.
> Detailed scenario:
① Water customers directly submit transfer application materials through WeChat handheld business hall, and one click call the contract lock interface to generate electronic contracts and sign the process. ② Customers can check and sign the electronic water supply contract online through SMS links or directly at the WeChat handheld business hall to complete identity authentication and sign. After the customer completes the signing, the contract lock synchronizes the signing information to the OA system through the interface and triggers the generation of an internal signing to-do list. After the center director approves the signature online, the system automatically adds the water supply contract occupation seal and the signing is completed. ④ Signed contract data will be automatically returned to the handheld business hall for archiving, and can be queried and downloaded at any time.
Scenario 3: Online signing of water supply contracts in the business hall
Paperless service in the business hall, online signing of registration and transfer of ownership
In addition to being able to handle transfer/registration matters online on WeChat, customers who come to the business hall to handle affairs can directly log in to the charging system of the business hall to enter business information, helping customers to handle business online and sign water supply contracts online without the need for paper, printing and other links, achieving paperless service in the business hall.
>Detailed scenario:
① The staff of the business hall logs in to the charging system of the business hall, enters customer information, and initiates a business application.
② On site customers receive real-time signing SMS notifications, log in to the electronic signature page through the SMS link to complete identity authentication, and sign and stamp online.
③ After the customer signs, the system automatically synchronizes the signing information to the OA system and triggers the generation of an internal signature and stamp pending process.
④ The center director checks the pending message, completes the signature on the single sign electronic signature page of the OA system, and the system automatically completes the stamping of the water supply special contract.
Application value:
② Build an electronic signature platform that is uniformly used by service centers in various regions, achieve unified approval and calling of seals, ensure compliance in signing various business transactions such as transfer and installation, and make signing more secure.
③ Gradually realizing paperless registration and transfer business through electronic signature applications, reducing labor input in service, eliminating the need for paper, and lowering service costs in business halls.
④ Implement the integration of OA, business hall charging system, handheld business hall mini program, and electronic signature application, promote online, offline, and paperless business processing, with a maximum of one visit, and improve service satisfaction.
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